Contact Us
Got a question about one of our reviews, spotted something that looks out of date, or want to flag your own experience with a sportsbook we cover? This page explains how to reach us and what we can realistically help with.
How to reach the Offshore Sportsbooks team
You can email us at [email protected] for anything related to our content — corrections, feedback on a review, or general questions about how we compare offshore sportsbooks. We read every message and try to reply within a couple of business days, though response times can vary during busy periods.
Please note that smartmedic-testing.com is an independent review and comparison site. We are not a sportsbook, we do not hold customer funds, and we cannot place bets, process deposits or withdrawals, or resolve account disputes on anyone's behalf. If you have an issue with a specific offshore sportsbook — a delayed payout, a bonus dispute, a locked account — that has to be taken up directly with the operator's own support team, using the contact channels listed on their site.
What we can help with
- Corrections or updates to information in our reviews of Lucky Rebel, Bovada, BetOnline, BetNow, Everygame, BetUS, Sportsbetting, Xbet, MyBookie, ApuestaHoy, or any other offshore sportsbook we cover
- Feedback on our ranking methodology or the criteria we use to compare sites
- General questions about how offshore sportsbooks work, how we assess odds, bonuses, or payout speed
- Suggestions for topics or sportsbooks you'd like us to look into
What we can't help with
- Placing bets, funding accounts, or accessing a sportsbook's platform on your behalf
- Withdrawal delays, bonus disputes, or account verification issues — these go to the sportsbook's own support team
- Legal or tax advice regarding offshore betting in your state — for that, consult a licensed attorney or tax professional
- Guarantees, predictions, or "tips" on upcoming games — we don't offer betting advice and no one can promise a betting outcome
A reminder about the sites we review
Every sportsbook featured on this site is licensed offshore — typically in jurisdictions such as Curaçao, Panama, or Costa Rica — and none of them are licensed or regulated by any US state gambling authority. That means US bettors using these sites sit in a legal grey area, without the deposit protections, dispute-resolution processes, or guaranteed payout enforcement that a state-regulated sportsbook would offer. Before contacting us with an account-specific question, it's worth checking the laws in your own state, since legality and enforcement vary widely across the country. If you'd like more background on how we weigh these factors, our About Us page explains our review process, and our Terms and Conditions set out the basis on which we publish rankings and offers.
If gambling has stopped being fun
If betting is causing you stress, financial strain, or you're finding it hard to stop, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore sportsbooks often lack the self-exclusion tools and responsible gambling safeguards that regulated US operators are required to provide, so it's worth building your own limits in advance. Our Responsible Gambling page has more detail on setting deposit limits, recognizing warning signs, and where to find additional help.
Before you write in
To help us respond faster, please include the name of the sportsbook you're asking about, the page or section of the site you're referring to, and as much detail as you can about your question. If your enquiry relates to an active account issue with a specific sportsbook, we'd still recommend contacting that operator directly first, since we don't have access to individual customer accounts.
Reminder: online sports betting, including at offshore sportsbooks, is intended for adults aged 21 and over. Nothing on this site should be read as a guarantee of winnings, and betting always carries the risk of losing money.